Privacy Policy

Last Updated: [Insert Date, e.g., January 1, 2025]
Company Name: Oman Sugar Refinery Company LLC
Website: www.omansugarrefinery.com
Registered Address: Sohar Port, Sultanate of Oman
Contact Email: sales@omansugarrefinery.com

At Oman Sugar Refinery Company LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.omansugarrefinery.com (the "Site"). By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you contact us via email or inquiry forms, we may collect your name, company name, email address, phone number, and message content.
• Usage Data: We automatically collect information about your visit, such as your IP address, browser type, pages viewed, time spent on the site, and access times. This is collected through cookies and similar tracking technologies.
• Device Information: Information about the device you use to access our Site, including operating system and device identifiers.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support.
• To improve our website, services, and user experience.
• To analyze website usage and performance.
• To communicate with you about our products, services, or business updates (only if you have opted in).
• To comply with legal obligations and protect our rights.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal bases for processing your data include:

• Consent: When you provide explicit consent (e.g., by submitting a contact form).
• Legitimate Interests: For business communication, website improvement, and customer service.
• Legal Compliance: When required by applicable laws.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted partners who assist us with website hosting, analytics, IT support, and communication services (under strict confidentiality agreements).
• Legal Authorities: If required by law, court order, or government regulation in Oman or elsewhere.
• Business Partners: Only to the extent necessary to fulfill your request (e.g., logistics or sales inquiries).

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After that, it is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyze site traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the Site.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., port authorities, logistics providers, or industry associations). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

9. Your Rights (Applicable to EEA & UK Users)

If you are a resident of the EEA or UK, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time (where applicable).

To exercise these rights, please contact us at sales@omansugarrefinery.com.

10. Children's Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of the Sultanate of Oman. Any disputes relating to this policy shall be subject to the jurisdiction of the courts in Sohar, Oman.